Job brief
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
Responsibilities
- Review arrival lists to welcome guests
- Review arrival lists to welcome guests
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements and skills
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills